Terms and Conditions

1. Scope and acceptance

By creating an account, publishing an order, submitting a proposal or otherwise using WEBMasters.lv, you confirm that you have read and agree to these Terms and the Privacy Policy. If you act for an organisation, you confirm that you are authorised to bind it.

The Platform is intended for lawful professional and business services. Mandatory rights granted by applicable law, especially consumer protection law, remain unaffected.

2. Eligibility and accounts

Users must have legal capacity to contract and provide accurate, current information. A person under 18 may not create an account or conclude a contract through the Platform.

Each user is responsible for account activity, authentication methods and promptly reporting suspected unauthorised access to task@task.lv.

• Use the role that accurately describes whether you act as a customer, contractor or company.
• Do not impersonate another person, create deceptive accounts or transfer an account without written permission.
• Keep profile, company, tax, payment and contact information complete and up to date.

3. Role of the Platform

WEBMasters.lv provides tools for discovery, communication, contracting, milestones, payments, reviews and dispute administration. Unless expressly stated for a particular service, TASK.LV, SIA is not the customer, contractor, employer, agent or representative in a user-to-user contract.

Users select counterparties and remain responsible for due diligence, professional qualifications, licences, taxes, deliverables and compliance with their contract and applicable law.

• A customer defines the scope, budget, deadlines and acceptance criteria.
• A contractor determines how services are performed and warrants that deliverables may lawfully be supplied.
• Companies must disclose their correct legal identity and the person authorised to act for them.

4. Orders, proposals and contracts

An order is an invitation to submit proposals unless it expressly constitutes a direct offer. A binding user-to-user contract is formed when a proposal or direct invitation is accepted and the contract record is created.

The contract record, accepted proposal, milestones, acceptance criteria and messages form the documented agreement between the parties. Users should resolve ambiguities before work starts.

• Content, scope, prices and deadlines must be clear, lawful and achievable.
• Changes should be documented in Platform messages and reflected in milestones where relevant.
• Acceptance must not be unreasonably withheld when the agreed criteria are met.
• Users must retain records required for accounting, tax and regulatory purposes.

5. Fees, payments and refunds

Displayed prices are in EUR unless stated otherwise. The current Platform commission is 10% of the relevant transaction unless a plan or offer expressly states another amount. Taxes and payment-provider charges may apply.

Payment availability depends on configured providers. Held or escrow-labelled amounts are released, refunded or frozen according to the contract status, accepted milestones, dispute outcome and mandatory law; they are not a bank deposit.

• Use only a payment method you are authorised to use and provide accurate billing data.
• Chargebacks, reversals and provider fees may be reflected in the relevant balance after verification.
• Refunds follow the accepted scope, completed work, dispute decision and non-waivable consumer rights.
• Suspicious, sanctioned or legally restricted transactions may be delayed, rejected or reported.

6. Acceptable use

Users must act professionally and must not use the Platform to cause harm, evade law or undermine the security or integrity of the service.

• Do not publish illegal, fraudulent, discriminatory, defamatory or misleading material.
• Do not request or provide services that infringe intellectual property, privacy, sanctions, export controls or professional rules.
• Do not send spam, manipulate ratings, coordinate sham transactions or misuse complaints.
• Do not scrape, probe, overload, reverse engineer or bypass technical or access restrictions.
• Do not introduce malware, harmful code or credentials obtained without authority.
• Do not move a transaction off-platform to evade agreed fees or safeguards after meeting through the Platform.
• Cooperate with proportionate identity, fraud, sanctions and payment checks.

7. User content and intellectual property

Users retain ownership of their content. By uploading content, a user grants TASK.LV, SIA a non-exclusive, worldwide, royalty-free licence for the period reasonably necessary to host, reproduce, resize, translate, secure and display it for operating and promoting the Platform.

Ownership and licence of project deliverables are determined by the user contract and mandatory law. Unless agreed otherwise, transfer of paid deliverables occurs only after full payment.

• Upload only content you own or are authorised to use and disclose.
• Respect confidentiality obligations and remove unnecessary personal or secret data.
• The WEBMasters.lv name, software, interface and platform materials remain protected and may not be copied without permission.

8. Consumers and withdrawal rights

A contractor acting in the course of business must identify whether it is a trader and give consumers all information required before a distance contract. The trader, not the Platform, is responsible for performing those information duties for its service.

Where EU or Latvian consumer law grants a withdrawal right, the consumer receives that right. If a consumer expressly requests service to begin during the withdrawal period, payment may be due for work supplied; the right may be lost for fully performed services after the legally required express consent and acknowledgement.

• Nothing in these Terms excludes statutory conformity, remedy, guarantee or withdrawal rights.
• A user claiming consumer status must act mainly outside their trade, business, craft or profession.
• Consumer complaints should first be sent to the trader and may then be submitted to the competent authority or dispute body.

9. Moderation, complaints and disputes

We may investigate notices, preserve evidence, restrict visibility, pause payments or access, and remove content when reasonably necessary to enforce these Terms or law. Measures are proportionate to the apparent risk and available information.

Where required, we provide reasons for a restriction and an opportunity to contest it. Contract disputes may be reviewed using the order, milestones, files, messages, payment records and other relevant evidence.

• Notices must identify the content or conduct, location, reason and reliable contact information.
• Users must not knowingly submit false notices or fabricated evidence.
• An administrative decision does not prevent either party from using courts or mandatory dispute procedures.
• Serious crime, immediate safety threats or legally valid authority requests may be escalated without prior notice.

10. Availability and liability

We use reasonable care to operate the Platform securely but do not guarantee uninterrupted availability, a particular contractor, commercial result or the accuracy of user statements. Scheduled maintenance and events outside reasonable control may affect service.

To the extent permitted by law, TASK.LV, SIA is liable only for direct loss caused by its breach and not for indirect loss, lost profit or a user's failure to perform. No limitation applies where liability cannot lawfully be excluded, including intentional misconduct, gross negligence, injury or mandatory consumer liability.

• Users are responsible for backups of material needed outside the Platform.
• Users must take reasonable steps to mitigate foreseeable loss.
• Third-party payment, identity, communication and AI services remain subject to their availability and applicable terms.

11. Suspension and termination

A user may stop using the Platform and request account closure, subject to unresolved contracts, disputes, legal holds, outstanding payments and statutory retention duties.

We may warn, restrict, suspend or terminate an account for material or repeated breach, fraud, security risk, legal requirement or non-payment. Urgent measures may take effect immediately; otherwise reasonable notice is provided where practicable.

• Termination does not cancel accrued payment, tax, confidentiality or intellectual-property obligations.
• Relevant records may be retained as described in the Privacy Policy and required by law.
• Where technically and legally possible, users may request an export of their account data before closure.

12. Changes, governing law and contact

We may amend these Terms for legal, security, operational or service changes. Material changes take effect after reasonable notice unless an urgent legal or security reason requires earlier application. Continued use after the effective date constitutes acceptance where permitted by law.

These Terms are governed by Latvian law. Courts of Latvia have jurisdiction unless mandatory consumer or private-international-law rules allow proceedings elsewhere. Questions and formal notices may be sent to task@task.lv or Krišjāņa Valdemāra iela 145 k-1 – 1, Rīga, LV-1013, Latvia.

• If one provision is invalid, the remaining provisions continue to apply.
• Failure to enforce a provision once is not a waiver of it.
• In a conflict between translations, the Latvian version prevails unless mandatory law requires otherwise.